My Auto Store Returns Policy
Effective Date: May 6th, 2024 (Version: 4/30/2024)
Our Commitment
We are proud members of the Team PRP network. If your purchase was made through the PRP network or Ebay, please follow their respective return guidelines.
My Auto Store Promise
It is our promise that no part leaves our facility without a pre-delivery inspection and sign-off from one of our auto parts specialists, ensuring this policy is as effortless as possible for you.
MANDATORY: Return Merchandise Authorization (RMA) Rules
Refusal Policy: Any & All items returned without a Return Merchandise Authorization (RMA) will be immediately refused and sent back at the customer’s expense.
Inspection: Items with an RMA will be rigorously inspected upon return to ensure they are in the condition in which they were sent. Items that have been tampered with, disassembled, missing parts, damaged, or not in sellable condition will be subject to refusal.
RMA Number Required: The RMA# must be clearly marked on the returned merchandise for tracking and correct refund processing.
Return Request & Timeframes
All requests for returns must include the following information in the RMA form (available below):
- The original order invoice #.
- Confirmation of whether you have the original packaging.
- Photos and the reason for the return.
You will receive a response within 1 full business day.
30-Day “Buyer’s Remorse” Policy
Applies to any sealed / non-tampered item within 30 days from the invoice date. After 30 days, your return would fall under the warranty period for credit or exchange.
Damage & Defective Parts
Any visible physical damage to any part must be reported within 5 business days of receipt. Please include pictures.
Parcel & Freight Damage
- Parcel Damage: Report damage within 7 business days. Refuse clearly damaged packages upon delivery if possible. Take photos.
- Freight Damage: Fully inspect the item (internal & external) before signing for the delivery. Take photos. *Note: Refusal due to damage of accessory parts on engines/other large items may incur a re-stock fee.*
Defective or Wrongly Shipped Items
Follow the return policy above. We will ship a new part once the RA# is issued or credit your order if a replacement is unavailable. We will send a call-tag and issue a refund.
Defective parts must be confirmed by our warranty department. Customers MUST stop driving the vehicle to prevent further damage to the part.
Non-Returnable / Voided Warranty Items
Any part that has been altered, modified, tampered with, reprogrammed, opened, disassembled, or changed in any way from its original condition is not eligible for return, refund, or warranty coverage.
This includes (but is not limited to):
- – Painting or priming of body parts
- – Reprogramming, flashing, or updating software
- – Cutting, splicing, or altering wiring/connectors
- – Removing or swapping components or covers
- – Attempted repairs or internal inspection
- – Aftermarket performance modifications
- – Physical alteration of the housing or mounting points
- – Damage caused during installation or improper handling
Once a part has been modified from how it was sold, all sales become final and all warranties are void.
Disclaimer: My Auto Store reserves the right to deny any return due to customer negligence. No returns on electrical items.
Important Return & Credit Information
Fees & Purchaser Responsibility
- Restocking Fee: A 25% restocking fee may apply.
- Draining Fee: A $75 draining fee will be charged for engines or transmissions returned with fluids. No exceptions.
- Shipping & Handling: Any expense of returning parts is the purchaser’s responsibility. Shipping and Handling Fees will not be refunded.
Credit Policy & Processing
- Processing Time: Refunds are processed within 5-7 business days after the part is received.
- Credit Limit: Refunds shall not exceed the original purchase price.
- Credit Card Fees: My Auto Store reserves the right not to reimburse credit card processing fees on refunds, returns, or warranty claims (especially buyer’s remorse/incorrect orders).
- Third-Party Delays: We are not responsible for any delays caused by credit card companies or delivery services.
